No

Document name

Year 1

Year 2

P1A

Confidentiality Policy

P2A

Dispensing

P2B

Brand Substitution Policy

P2C

Simple Compounding

P2D

Storing and  Re-packaging Cytotoxic Drug Products

P2E

Supplying Pseudoephedrine Policy and Procedure

P2F

Supplying Medical Devices

P2G

Supplying Poisons

P2H

Clinical Interventions and Adverse Drug Reactions Policy

P2I

Medical and Other Health Professionals Advice Referral Policy

P2J

Return of Unwanted Medicines

P2K

Distance Supply Procedure

P2L

Responding to Consumer Requests

P2M

Referring A Customer to the Pharmacist

P3A

Dispensing Opioid Substitution

P3B

Packing DAAs

P3C

Conducting Monitoring and Case Detection – Blood Pressure/Blood Glucose

P3Ca

Infection Control Procedure

P3D

Conducting Needle and Syringe Program

P3E

Procedures for Smoking Cessation Services

P3F

Undertaking Home Medicine Review

P3G

Providing Supplies to Residential Care Facilities

P3H

Proving a Health Promotion Service

P4A

QCPP Price List Policy

P5A

Monitoring Fridge Temperature

P6A

Purchasing Policy

P6B

Pricing Policy

P7A

Maintaining the Operations Manual

P7B

Maintaining QCPP Material

P7C

Reviewing Procedures and Templates

P7D

Incident Reporting

P7E

Improving the Business

P8A

Undertaking Department Stock and Consumables Checks

P9.1A

Procedure for ordering stock (incl reorders, stockouts, emergency and special orders)

P9A

Receiving, Unpacking, Pricing and Storing Stock

P9B

Product Recall

P9C

Price Discrepancy Policy

P10A

Hiring Equipment

P10B

Acquisition of a New Piece of Hire Equipment

P10C

Repair / Service Equipment

P11A

Staff Dress and Behaviour Policy

P11B

Customer Service Charter

P11C

Dealing With Customers

P11D

Payment Policy

P11E

Processing Sales

P11F

Deliveries by Pharmacy Staff (Excluding Contractors)