QCPP GUILD PHARMACY VICTORIA

OPERATIONS MANUAL

 

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POLICIES &

PROCEDURES

 

 

 

No

Document name

No pages

 

Version

P1A

Confidentiality Policy

2

 

1.0

P2A

Dispensing

3

 

1.0

P2B

Brand Substitution Policy

1

 

1.0

P2C

Simple Compounding

1

 

1.0

P2D

Storing and  Re-packaging Cytotoxic Drug Products

1

 

1.0

P2E

Supplying Pseudoephedrine Policy and Procedure

1

 

1.0

P2F

Supplying Medical Devices

1

 

1.0

P2G

Supplying Poisons

1

 

1.0

P2H

Clinical Interventions and Adverse Drug Reactions Policy

1

 

1.0

P2I

Medical and Other Health Professionals Advice Referral Policy

1

 

1.0

P2J

Return of Unwanted Medicines

1

 

1.0

P2K

Distance Supply Procedure

3

 

1.0

P2L

Responding to Consumer Requests

2

 

1.0

P2M

Referring A Customer to the Pharmacist

2

 

1.0

P3A

Dispensing Opioid Substitution

 

 

 

P3B

Packing DAAs

2

 

1.0

P3C

Conducting Monitoring and Case Detection – Blood Pressure/Blood Glucose

6

 

1.0

P3Ca

Infection Control Procedure

3

 

1.0

P3D

Conducting Needle and Syringe Program

1

 

1.0

P3E

Procedures for Smoking Cessation Services

 

 

 

P3F

Undertaking Home Medicine Review

4

 

1.0

P3G

Providing Supplies to Residential Care Facilities

 

 

 

P3H

Proving a Health Promotion Service

 

 

 

P4A

QCPP Price List Policy

1

 

1.0

P5A

Monitoring Fridge Temperature

1

 

1.0

P6A

Purchasing Policy

1

 

1.0

P6B

Pricing Policy

2

 

1.0

P7A

Maintaining the Operations Manual

1

 

1.0

P7B

Maintaining QCPP Material

1

 

1.0

P7C

Reviewing Procedures and Templates

1

 

1.0

P7D

Incident Reporting

1

 

1.0

P7E

Improving the Business

1

 

1.0

P8A

Undertaking Department Stock and Consumables Checks

1

 

1.0

P9.1A

Procedure for ordering stock (incl reorders, stockouts, emergency and special orders)

1

 

1.0

P9A

Receiving, Unpacking, Pricing and Storing Stock

1

 

1.0

P9B

Product Recall

1

 

1.0

P9C

Price Discrepancy Policy

1

 

1.0

P10A

Hiring Equipment

1

 

1.0

P10B

Acquisition of a New Piece of Hire Equipment

1

 

1.0

P10C

Repair / Service Equipment

1

 

1.0

P11A

Staff Dress and Behaviour Policy

2

 

1.0

P11B